Went to fill out a report and did my statement. Upon check out our bill was $213! So when we got home to dispute the charges the credit company said there was a pending fee from them for $288! Where did that come from?Īdditionally, I had an accident and slipped on throw up on the floor inside. We asked again, with taxes? She said yes. She told us a room was $159/night with taxes. Traveled a long way and just wanted to get a room so we booked at the front desk.

When asked about govt/military discount the front desk attendant said she couldn't do that at the front desk and we needed to do that online. Went with no reservation and thought it was great they had a room available. Thank you, Harrah’s, for giving us back some of our Christmas traditions in a year of Covid chaos, and in an entirely new venue for overnights for us (we always stayed on the Boardwalk casino hotels) that impressed me so much I already booked the next trip.

The housekeeping staff are really friendly, a wave or hello in passing. I wasn’t running out of towels or little baby toiletries. Missed an elevator staring out that! My guestroom was absolutely spotless. My tower (Coastal) was really pretty, well tended, and my floor’s elevator had a gobsmacking view of the bridge crossing the bay. Michael is an asset to your desk, the first employee besides the temp reader who acknowledged me upon arrival was genial, informative, actually had to deny a request of mine, and I’m still raving about his customer service because he spoke so kindly and sincerely, my annoyance just melted off. There were some mixups with communications regarding the actual room at first, but desk clerk Michael is extremely patient explaining situations that are happening daily even to them. Upon the slow re-entry process, we were offered nice replacement comps usable at our discretion and comfort level. I drove over five hours through weather but gratefully little traffic to finally arrive in Atlantic City, a place I was supposed to visit in June but our whole world got shut down - including one of Harrah’s sister properties, Ballys, which shut down with everyone else.

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